Customer Satisfaction Survey 2011 Albron Campus Catering

Early November 2011, Albron Campus Catering and Erasmus Facility Services (EFB) held a customer satisfaction survey (CSS) among employees and students. Goal of the CSS – a baseline survey – was to gain an insight into customer satisfaction about Albron’s services.
Read the results of the Albron staff survey here (in Dutch only).
Read the results of the Albron student survey here (in Dutch only).

In addition to the annual customer satisfaction survey, Albron and EFB initiate regular consultation meetings to find out how customers experience the catering services. In May 2011, for instance, Albron and EFB set up a customer panel with representatives taken from faculties, SSCs and staff departments. The customer panel expressed their appreciation for the appropriate action taken by Albron regarding several critical issues. The customer panel noticed a clear improvement.

Albron Campus Catering also frequently consult students on Woudestein campus about their experience of Albron’s services. The students were not entirely happy with the high prices, quality of products and opening hours. Albron worked hard and, at short notice, came up with the following:

• Albron will be offering more price deal packages, consisting of several special deal products;
• The opening hours of the Bakery in Siena have been modified. From December 2011, the Bakery will be open until 6 am instead of 4 am;
• In December 2011, the price of the pasta dish was reduced from € 5.25 to € 3.87;
• In addition to luxury sandwiches, The Bakeries are now also offering soft rolls and plain sandwiches. This has resulted in a greater range of prices.