ERNA HELPDESK

STUDENTS

FACULTY INSTITUTE	OPENING HOURS	ROOM	TELEPHONE	E-MAIL	WEBSITE
UBIB	Mon - Thu 9.00-18.00 Fri 9.00-16.45	BB-12	010-4081198	balie@remove-this.ubib.eur.nl	Contact UB
RSM/FBK	Mon - Fri 8.30-21.00 Sat 8.30-17.00	T3-9911	010-4082024	studenthelpdesk@rsm.nl	Helpdesk BIT
ESE	Mon - Fri 8.00-21.00	H03-11 / H04-32	010-4081336	helpdesk@remove-this.ese.eur.nl	students Helpdesk
FSW	Mon - Fri 9.00-21.30	T4-95	010-4081663	pclandschap@remove-this.fsw.eur.nl	Helpdesk FSW
Erasmus MC	Mon - Fri 09.30-16.30	Fe-209	010-7043524	dco@remove-this.erasmusmc.nl	None
ESL	Mon - Fri 9.00-17.00	PC rooms: LB-106,110, 128,132 Helpdesk: L-hall location PC rooms	010-4081850	studentenhelpdesk@remove-this.law.eur.nl	Helpdesk LIA
ESHCC	Mon - Fri 9.00-17.00	PC rooms: LB-106,110, 128,132 Helpdesk: L-hall location PC rooms	010-4081850	studentenhelpdesk@remove-this.eshcc.eur.nl	Helpdesk LIA
Institute BMG	Mon - Fri 9.00-17.00	PC rooms: LB-106,110, 128,132 Helpdesk: L-hall location PC rooms	010-4081850	studentenhelpdesk@remove-this.bmg.eur.nl	Helpdesk LIA
FWB	Mon - Fri 9.00-17.00	PC rooms: LB-106,110, 128,132 Helpdesk: L-hall location PC rooms	010-4081850	studentenhelpdesk@remove-this.fwb.eur.nl	Helpdesk LIA
Institute of Social Studies	Mon - Thu: 9-21 Fri: 9-17.30 Sat: 10-14 Extra opening hours	ILIAD desk in the Library	070-4260456	iliad@remove-this.iss.nl	ILIAD

EMPLOYEES

FACULTY INSTITUTE	OPENING HOURS	ROOM	TELEPHONE	E-MAIL	WEBSITE
Staffservices and SSC's	Mon - Fri 8.30-17.00	H02-01	010-4081663	servicedesk@remove-this.ict.eur.nl	SSC ICT
UBIB	Mon - Thu 8.30-18.00 Fri 8.30-16.30	B1-05	010-4081192	service@remove-this.ubib.eur.nl	None
RSM/FBK	Mon - Fri 8.30-12.00 and 12.30-17.00	T4-09	010-4081600	itsupport@remove-this.rsm.nl	RSM intranet
ESE	Mon - Fri 8.00-17.00	H04-32	010-4082324	support@remove-this.ese.eur.nl	Helpdesk ESE
FSW	Mon - Fri 9.00-17.00	H02-01	010-4081663	servicedesk@remove-this.ict.eur.nl	Helpdesk FSW
ESL	Mon - Fri 9.00-17.00	PC rooms: LB-106,110, 128,132 Helpdesk: L5-053	010-4082555	helpdesk@remove-this.law.eur.nl	Helpdesk LIA
ESHCC	Mon - Fri 9.00-17.00	PC rooms: LB-106,110, 128,132 Helpdesk: L5-053	010-4082555	helpdesk@remove-this.eshcc.eur.nl	Helpdesk LIA
Institute BMG	Mon - Fri 9.00-17.00	PC rooms: LB-106,110, 128,132 Helpdesk: L5-053	010-4082555	helpdesk@remove-this.bmg.eur.nl	Helpdesk LIA
FWB	Mon - Fri 8.30-16.30	H02-01	010-4081663	servicedesk@remove-this.ict.eur.nl	SSC ICT
Institute of Social Studies	Mon - Thu: 9-21 Fri: 9-17.30 Sat: 10-14 Extra opening hours	ILIAD desk in the Library	070-4260456	iliad@remove-this.iss.nl	ILIAD

PROCESS DESCRIPTION

Support of ERNA is organised in such a way that the system available for support functions as efficiently and as well as possible. In this framework, we have been looking for connection to already existing IT support structures at university and faculty level. Students and employees of the EUR can address the relevant faculty helpdesk for questions about and problems with the content of installation and ERNA accounts.

FACULTY HELPDESKS

The faculty helpdesks are responsible for front-line support to students and employees in the framework of ERNA. Information about the location of the helpdesks, who can address what helpdesk and further information can be found in the table above. You can go to the faculty helpdesk for the following matters:

Questions related to status, failures and availability of ERNA accounts.
Changing ERNA account passwords if you have forgotten your password.

To do so, the user must go to the helpdesk counter himself. Information about passwords is only given after presenting ID (for students: university card; for employees: legally accepted ID). It should be mentioned explicitly that one canNOT address questions about and problems regarding the installation of computers / PCs and/or connection or installation of a modem to the faculty helpdesks. One should address the supplier for such matters.