Quality assurance
Our quality assurance system consists of a systematic evaluation procedure, a constant focus on further improving our organisation and increasing the quality of our training programmes. The aim of the Language & Training Centre (LTC) is that every student and employee of Erasmus University Rotterdam (EUR) knows the LTC because of its excellent reputation in providing good quality language and academic study skills training courses. This makes the LTC the most obvious and first class partner for all organisational units within EUR.
Our evaluation procedure consists of four elements:
Satisfaction of students and course participants
- Evaluating standard training courses
- Evaluating tailor-made training courses (both individual and group courses)
- Questionnaires for students who dropped out or did not show up
- Panel discussions with target audiences
- Client satisfaction questionnaire
Satisfaction of our clients
- Evaluation forms and meetings with clients
- Client satisfaction questionnaire
Quality of our training courses
- Course evaluations completed by teachers
Quality of our teachers and trainers
- A list of competencies for trainers and teachers (recruitment)
- Having annual meetings with each teacher individually
- Dedicated language teams
- Giving feedback to colleagues
- Innovation and development (training programmes; teaching methods; ICT)
