Frequently asked questions

Practical

  • On Woudestein campus the library is located in the University Library building, the Polak Building and the G-Building.

    Where to find what?
    Map Woudestein Campus

     

  • For the opening hours of the several library locations, click on:

    Opening hours

     

  • Click on the link below for the addresses of the several library locations and the postal address of the University Library:

    Address and availability

     

  • The University Library has three levels: -1, 0 and +1. These are divided into an east and west side: East and West. East is a quiet area. Here you will find study areas to study individually and quietly. In West you can study as well, but also discuss and work together. At the Polak Building the 5th floor is the most quiet area where you can study.

  • Yes, it is. The library's study places are located in the University Library Building and the Polak Building. On Friday, these buildings are opened from 08.00 to 24.00 and on Saturday and Sunday from 10.00 to 21.00. However, there is no service provision: the information desks are closed.

    Current opening hours on the library website

     

  • Yes. In the Library Building on West 0 and West +1 and in the Polak Building are several rooms for the purpose of group related consultation, for working and for studying. 
    Furthermore, there are also four project rooms. Here you can work on an assignment or presentation together. The rooms are fully equipped, including a SMARTboard. You can make a reservation for the use of one of these rooms.

  • Your ERNA account provides access to all the IT services (including access to the internet) of the EUR. This account is given to you at the start of your study at the EUR or at the start of your employment at the EUR. It consists out of a username and a password. The username has the following structure: 12345ab@eur.nl (students) or 12345abc@eur.nl (employees), where ‘ab’ and 'abc' represents your initials.

    Together with your ERNA account, you will receive an e-mail address and mailbox.

    More information for EUR studentsOpens external
    More information for EUR employees

     

  • To borrow books via sEURch as an EUR student or staff member you need your ERNA account to identify yourself. After identification, you can not only borrow books, but also check your borrower information or extend the loan period of your books.

    Other borrowers do this with a so-called Library account.

    No library account? Follow the instructions for creating one:

    • Go to: https://eur.on.worldcat.org/myaccountOpens external
    • Select: Users without ERNA account: login with library account;
    • Select: Set/reset password;
    • Enter your current library card number (as usual);
    • Click on Request new password;
    • You will receive an email containing a link. Click on this link;
    • Re-enter your library card number, choose a password and confirm it.

    More information:
    Extending the loan period
    Borrower details

     

  • The library is using the proxy server EZproxy to give students and staff access to databases and sEURch when working at home. This concerns databases for which the UL has a licence as well as content available via search engine sEURch. No VPN connection will be required. Just login once with your ERNA account.

    How does EZproxy work?

    At home or when travelling, click on the link to a database (for example in the database list or via a portal on the library website) on your smartphone or tablet and login once with your ERNA account. This is also required for a search in sEURch. After login, all the databases which you visit are open to you for several hours.

    VPN

    Before, you had to create a VPN connection with the EUR server to search our databases. This is still possible. However, because of the problems regularly involved in creating a VPN connection (particularly with Android devices), the UL recommends accessing them via EZproxy.

    Read more: Off-campus access to databases & search engines
    Read more on MyEUR about establishing a VPN connection

     

  • Did you already checked the manuals?

    Off-campus access to databases and search engines with EZproxy
    Off-campus access to databases and search engines with VPN 

    Do you need more technical support, then you contact one of the service desks on the EUR-campus. Read more on Contact USC Frontoffice.

  • In order to consult our digital collection (through search engine sEURch and separate subject-specific databases) you will need a service card. With the service card, corresponding login codes and a PC located on the campus or your own laptop, you have access to the internet and the possibility to browse through the digital collection.

    Read more on the library website: Information for non-EUR visitors

     

  • Yes, this is possible. During opening hours of the information desk in the University Library, you are entitled to receive a service card that is valid for one day. During this day you will have access to the digital collection of the library, including the databases and e-journals (a number of financial databases excluded). A service card is free of charge and can be collected at the information desk in the University Library after showing your ID and address identification (for example a recent bank statement with your address details). With the service card it is also possible to view printed publications and to make prints, copies and scans.

    Read more on the library website: Information for non-EUR visitors

     

  • You can print, copy and scan on Woudestein campus with Follow-You printing, a campus-wide facility that allows you to send a print command from your campus workstation as well as your laptop, smartphone, tablet or workplace at home. Collect your printed documents from the Ricoh Follow-You printers in e.g. the Polak Building within 24 hours.

    More information about printing, copying and scanning

     

  • A wish, complaint or suggestion can be conveyed through the website of the University Library. Use the form ‘Ask your question’ to do so.
    Questions will be answered on the same day throughout working hours. Complex and non-regular questions and complaints will be answered within three days.

  • If your name is on the object, the library tries to contact you. If this is not the case the object is brought to the USC Front Office in the Sanders Building. This happens on a daily basis.

    More information

     

  • Clients with a functional disability can receive assistance for diverse matters. For instance, when making use of copying facilities or when looking for journals. 

    Read more on the library website

     

  • A change of address can be communicated through Studielink, an educational facility on national level. The change of address will automatically appear in the library database.

Borrowing

  • Start searching for the book in sEURch. First, type a search term, title or author in the search bar. If you’re off campus a log in will appear. Log in as follows:

    • EUR student/staff? Click on Login with ERNA account
    • Select Erasmus University Rotterdam (first time only)
    • Enter your ERNA-ID (username and password)
    • Click on Log in
    • If you’re not an EUR student or staff member, select Users without ERNA account: login with library account

    The search result appears. Click on View all editions & formats near the book title you want to borrow for a complete survey of available editions.
    Is the book a printed copy from the closed stacks, you'll see a request number and the library location. For example:

    University Library Closed Stacks (for loan) 

    To borrow a book, do the following:

    • Click on the orange Place hold button
    • EUR student or staff member? Type in your ERNA username and password
    • Click on Yes, share this data (first time only)
    • If you’re not an EUR student or staff member, select Users without ERNA account: login with library account
    • Log in with your user name (=library card number) and library password.
    • Choose the pickup location of your choice at I want to pick up at
    • Click on Submit
    • Click on Close

    You will be notified by email when your book is available for collection.
    If you choose University Library as your collection location, your book will be available on the pick-up shelf on West 0 in the University Library. Take the book from the pick-up shelf and check it out yourself using your EUR student card or library card. Otherwise the book will be ready for collection at one of the other locations, as selected in sEURch.

    Course material and reference works are arranged by subject in the study areas at East 0 and East +1 in the library building. Consult sEURch to find the location of a specific publication. For example:
    University Library Open Collection with a location code, for example: 70.03 Gher
    You can borrow these books as well, just pick them up from the shelves. But you can also read them or photocopy pages from them.
    Requested books will be available for collection for seven days. Check the opening times for the Univerity Library before you collect your book(s).

    Is the book available online, you can click to the full text of the book via the button View eBook at Access online. Then click on the link to the database or publisher offering the e-book (eg JSTOR, EBSCOhost, Doab, Ebook Library).

    How to borrow a library book : video
    Borrowing, reserving and renewing: more information
    Opening hours University Library

     

  • If a particular book is not available for borrowing, then you can make a reservation. It is the same procedure as borrowing a book. See demonstration. Once the book is available, you will receive an e-mail notification. Students and employees of the EUR will receive this notification on their ERNA e-mail account. You have seven days to collect your reservation.

    Borrowing, reserving and renewing books: more information

     

  • To borrow books via sEURch as an EUR student or staff member you need your ERNA account to identify yourself. After identification, you can not only borrow books, but also check your borrower information or extend the loan period of your books.

    EUR students and EUR staff members:

    Erna ID: type here your ERNA username (12345abc@eur.nl / 12345ab@eur.nl)
    Password: ERNA password

    Other borrowers:

    Other borrowers do this with a so-called Library account:

    Library card number: type here your library card number
    Library password: password of your own choice

    No library account? Create one. Select Users within ERNA account: login with Library account. Type in your library card number en choose Set/reset password. 

    Watch the video how to borrow/reserve a book: How to borrow a book

     

  • EUR staff / students may borrow a total of up to 50 books at one time. This total is 10 for other borrowers.

  • You can extend the loan period of your books with four weeks via sEURch:

    • Click on the Sign in button at top of the screen
    • Log in with* your username and password
    • Sign in changes into a button with your initials
    • Choose My account
    • At the tab Checkouts you'll see an overview of your borrowed books
    • Here you can extend the loan period of your books by clicking Renew at each book
    • Note: make sure that the Due Date has changed!

    * EUR students and staff members log in with their ERNA username. Other borrowers log in with their library card number. 

    Extending the loan period: more information on the library website

     

  • Books from the collection of the Erasmus University are located at different locations:

    • University Library (Woudestein, Univerity Library Building)
    • Rotterdamsch Leeskabinet (Woudestein, Univerity Library Building)
    • ISS The Hague (Kortenaerkade 12, The Hague)

    When you request a book via sEURch, you can choose the location to pick up the book.

  • You can hand in your books via the self-return on West 0 at the University Library or in the return box at the Polak Building, on the right of the entrance.

    When handing in your books you can choose to receive a confirmation by email. Did you return all books to the self-return or return box? Click the End button and choose Confirm. If you do not want a confirmation by email, choose Skip.

    Costs incurred can be paid at the information desk in the University Library. Mention the opening hours of the information desk.

    Opening hours library and information desk

     

  • If a book that is in your possession has been requested by someone else, you will receive a free notification per e-mail.

    The loan period for books is four weeks. If you do not return the book in time you will receive a reminder after the due date and subsequent reminders after the second, third and fourth week. After that you will receive a bill for the replacement of the book.

    The fine for not returning books on time can be payed at the information desk of the University Library. Please keep in mind the opening hours of the information desk. Payment is possible either through PIN or credit card. Fines and other types of payment can also be paid online. In order to be able to do this, you first have to contact the library via the online form for instructions.

    Information about reminders costs and returning books

  • You can apply for a free library card at the UL through the online form. Make sure that the following data are listed in the question form:

    • Surname and the letter(s) of your first name
    • Faculty
    • Course or capacity group
    • Personnel number
    • Room number
    • Phone number

    You will receive a notification via your ERNA e-mail account when your card is ready to be collected at the information desk in the University Library. You have to bring a valid ID in order to collect your card.

    More information about the library card on the library website

     

  • Everyone can borrow books and view journals at the University Library. Are you a student or a staff member of another university or university of applied sciences, alumni, private researcher or an employee of the Erasmus Medical Center? Read how you can become a member and about the other services you can use .

    Becoming a member: information on the library website
    Services for visitors

  • You can become member as a private researcher. A membership costs € 30,00 per year. Are you a graduate from the EUR and a member of an alumni association, then the library will create a personal library card for you in return of an annual € 15,00 fee.

    Read about the conditions

  • No. In order to borrow books, you need a student card or library card. Please report cases of loss or theft as soon as possible at the information desk at the University Library.

    More information on the library website.

  • If a book or journal article is not available in the library collection, then you can request this book at a different library. You need an ILL-account in order to do this. This is an account with an access number and pin code that will allow you to request the book or article yourself in PiCarta (the national catalogue). However, costs are involved.
    The ILL account is meant for employees, students of the EUR and for holders of a valid library card, such as alumni. Students and employees of other Dutch universities can contact their own library.

    Requesting a book from a different library costs € 3,00 for students and employees of the EUR. Requesting articles costs € 0,60 per page with a minimum of € 3,00. For private researchers other rates are in force. The library charges your ILL costs via your ILL account. The balance of this account can be raised through the online form or at the information desk in the University Library with your pin code or credit card.

    Watch the video: Not in our library. Where else can you find it?
    Borrowing from another library: information on the library website
    Complete list of fees on the library website

  • Yes, you can extend the lending period yourself via sEURchOpens external. This is the same process as extending a book loan from the UL itself.

    Read: I want to keep my books a bit longer. How can I renew the loan period of my books?

Searching and finding

  • All information on searching, finding en managing literature can be found in our Training & Support Portal. This portal contains short modules on a certain subject which consists of short explanatory texts, videos and excercises. A few examples:

    Focus your topic
    Concept mapping
    Build your search profile

    The library offers access to many databases with journal articles, books, reports and other publications. These databases are not always accessible through search engines such as Google. Combine searching internet resources such as Google, Wikipedia with the databases to achieve a search result that is as complete as possible.

    When searching for literature on a particular topic you first focus your topic by reading about it in encyclopedias, newspapers, reference books and on the Internet. Then you formulate a research question. What are you looking for exactly? Think of keywords, which define your subject as good as possible.

    The search engine sEURch is a good way to start off your search. With sEURch, you can browse through a large part of the library collection at once.

    See also:

    Should I be using Google or the library resources?
    Choose your databases & search engines
    Use sEURch to look for literature by subject
    Use Scopus to look for literature by subject

  • If you are looking for a particular book, your search starts in sEURch. In this search engine, you will find the data you require about both printed and online publications. From there, you will be directed to the printed copy or you can click to the full text of an e-book.

    How to borrow a library book : video
    Not in our library. Where else can I find it? : video

  • How do you find out if a journal is available in the library collection? And, if so, in what form; print, electronic, or both?

    Start looking for the journal in sEURch, the library search engine. Go to the UL website and type in a few words from the title of the journal in the search bar in the middle of the screen. For example: political research quarterly. If the UL has a subscription to the journal you are looking for, you will see it in the list of hits with a description of that journal and details of where you can find it. Is the journal in print, you'll see an overview of all available volumes. Is the journal available online, you can click to the full text of the e-journal.

    Where to find printed journals: the editions of the current year are divided by subject and can be found in West 0 (general journals) and in East +1 (subject-specific journals) in the University Library Building. The section is mentioned in sEURch, for example:
    Location: University Library Open Collection (not for loan)
    Call Number: Journals Social Sciences

    Older editions or sealed off editions can be requested at the information desk in the library or through the form: Request a bound periodical. In order to do this, you need a valid library card and the P-number of the journal. The P-number is listed at the journal in sEURch (for example: Call Number = P 15.404).

    More information on the UL website about requesting a bound periodical

  • The following information is required to find an article in a journal: title, author, journal title, the year of publication, edition and page numbers. This is the literature reference to an article. If you are searching for an article with a reference that you are familiar with, then you can search through the catalogue. You can also make use of sEURch, the search engine of the UL.

    The sEURch tool is a standard component on the UL website. Enter a few words from the title and possibly the author’s surname in the search bar (at Search our collection). If the article appears in the overview of the search results, then you are usually able to continue to the full text of the article.

    Watch the video: How to find a journal article in our search engine sEURch

    In case a journal is available on hardcopy, note the so-called P-number (Call Number) and direct your request at the Information desk in the University Library or through the form ‘Request a bound periodical’. In order to do this, you need a valid library card. Editions of the current year are available in the University Library and are listed under a section code that is also mentioned in sEURch.

  • A large part of the articles that you find via sEURch or the databases is available in fulltext. Often you can view the full text or you can click to proceed to the full text in another database. Still, it might occur that the UL does not have a full text article available electronically. In this case, check sEURch to see whether the journal is available on hardcopy.

    Not in our library. Where else can you find it?

  • A database is an electronic data collection. There are different kinds of databases. Think of databases with:

    • full text journal articles (e-journals);
    • bibliographical data;
    • e-books;
    • jurisprudence and legislation;
    • statistics;
    • financial and corporate information
    • newspaper articles

    Or digital:

    • reference books;
    • address books;
    • encyclopedias;
    • dictionaries.

    The UL pays for the use of the databases, which includes licenses. This concerns contracts with several publishers. The databases are collected in the alphabetical list of databases. Freely accessible sources are also included in this. Besides the alphabetical list of databases, you can generate your own list by selecting one or more disciplines via LibGuides. You can also select the type of source you want to see within your discipline.

    Read more:

    Choose your databases & search engines
    How do I get off-campus access to our databases and sEURch?

  • A good starting point of your search is LibGuides. Here, the most relevant catalogues per scientific field are listed, such as: databases, e-journals and internet sources. An alternative would be to search the database list of the UL by choosing the option: search by discipline and/or by type. Select the desired field and the result will be a list with databases. Behind every title the link ‘Read more’ is present. Click on this link and you will see a description of the database.

    Read also: Choose your databases & search engines

  • Yes. With the search engine sEURch you are able to browse through the library collection in a single search and to a great extent also the databases; this is 80 percent of the entire information supply of the University Library.

    Just as with Google, searching is possible with just one search line, but is also possible through ‘advanced search’. A great benefit of sEURch are the diverse options to refine a search.

    How to find a journal article in sEURch
    Use sEURch to look for literature by subject

  • With the sEURch advanced search screen. Here, you can look for articles by topic within one specific journal. Select at the first search bar Keyword and enter one or multiple keywords that describe your topic. Then select at the second search bar Journal Source; Source and enter the exact journal title between quotation marks. The search result is a list with articles belonging to that particular journal.

    It is also possible to look for articles by topic in a particular journal by making use of the ‘Advanced Search’ screen in separate databases.

  • This mostly concerns electronic Dutch journals. Consulting such a journal is only possible in the UL itself and by one person at a time. This has to do with licensing conditions that have been set by publishers for the UL. At the information desk in the University Library, you can ask an employee to log in for you. You will not receive the login details, in order to avoid modifications.

  • Search the titles of your mandatory literature via sEURch. Often, these publications are fulltext electronically available. The printed manadatory literature for Erasmus School of Social and Behavioural Sciences can be found in the study section at the Polak building, 2nd floor and is divided by academic field. The study section Law can be found in the G Building.

    The request number with the indication VL is mentioned at the title description in sEURch. This is followed by the placement code, in other words: signature.

  • Most printed dictionaries can be found in the University Library and the Polak Building. All available University Library dictionaries can be located in sEURch. All dictionaries can be borrowed. There are multiple Dutch-English and English-Dutch dictionaries. In sEURch, enter ‘koenen woordenboek’ at the search bar.

    The University Library also has a collection of digital dictionaries. For example, the Van Dale dictionaries ranging from Spanish, English, French and German, the Oxford English Dictionary, the Groot Woordenboek der Nederlandse Taal etc. These can be found via sEURch

  • An increasing amount of theses are available online via the EUR Thesis Repository. Are you looking for a specific title, which doesn't appear in the EUR Thesis Repository, check sEURch. Here you'll find the data of online thesis published until 2013 and printed theses published until 2014. Printed theses are, just like books, lendable too.

    Dissertations of the EUR and other Dutch universities can be found in sEURch. These materials are lendable. Since 2001, dissertations are available online through RePub, the EUR repository. Dutch dissertations are available online through NARCIS, the national dissertation website. Foreign dissertations can be found in DART-EuropeProQuest dissertations & Theses and American Doctoral Dissertations.

  • Yes, the UL supports the reference manager programme RefWorks. You can export your search results to RefWorks from various databases. By including literary references in a reference manager, you are able to maintain an overview concerning the gathered literature. You can organize the titles, search swiftly and add keywords or other information. RefWorks helps you to to make a reference list in a style of your choice, such as APA, Chicago or MLA and by referencing in a text itself.

    Read more in the e-course RefWorks of the UL and especially the chapter: Adding references to RefWorks.
    The library also offers a monthly 
    workshop with a basic introduction to RefWorks.

  • Yes, the UL offers access to various databases in which you can search for articles that have appeared in daily newspapers or regular newspapers, including:
    - Newspapers: Dutch and international: newspapers of the last ten years.
    - Historical newspapers: nationwide, regional, local and colonial newspapers that have appeared between 1618 and 1995.
    - Proquest Historical Newspapers: New York Times (1851-2003), Los Angeles Times (1881-1985), Wall Street Journal (1889-1989).
    - Regional Business News: 75 American regional newspapers with corporate information.
    -Times Digital Archive: The London Times of 1785 to 1985.
    - Het Financieele Dagblad.

    You can find the databases in the alphabetical list of databases.

  • The UL offers access to a great number of financial databases to EUR students and staff. Think of: annual data records, the price of shares, mergers and takeovers, joint ventures etcetera. How to obtain this data:

    Do it yourself: manuals showing you how to search data yourself;
    Work independently on one of the two datateam personal computers with access to databases such as Datastream, SDC Platinum and Bloomberg;
    Individual support. Assistance when looking for data;
    Workshops financial data when using financial databases.

  • In a large part of the databases you will find the reference list at the details of a journal article. In this reference list, the sources that have been used by the author to write his article can be found. It is also possible to see how often and by whom an article has been cited after its publication. In other words: it is possible to track which authors have referenced to a particular publication, prior to their own recent publication. With citation searching, you can find new information based on older publications concerning the same topic.

    In databases like Web of Science and Scopus, but also in the search engines sEURch and Google Scholar, you can look for citation data.
    Read more in the UL e-course Research Impacts: sources and methods.

Training and workshops

  • Yes, there is a possibility of customized training.

    This a group training session tailored to the needs of your group in terms of time, level and subject. This may be an introduction to the UL, but also an instruction on the stages of the search process, search techniques, the use of RefWorks or searching in a specific database.

    More information about customized training

  • In the Training & Support Portal, you can find a collection of Information Skills modules, courses and workshops that will help you how to search for scholarly information.

    The modules contain short videos, activating exercises and explanatory texts. This varies from Concept mapping to How to borrow a library book and from Scientific or not to From document to referenceClick here for an overview.

    Further more in the portal:

    • E-courses: RefWorks, Tracking your research impact: sources & metrics, References & citations.
    • Workshop RefWorks: a reference manager with which you can save, manage, share and export literature references.
    • Customized training: the University Library provides training sessions customized to your specific needs in terms of time, level and subject.
    • Workshops financial databases (Datastream, Thomson and Bloomberg).

    Check the EDSC website for workshops on financial databases.