One Stop Shop

Would you like to take care of practical matters before classes start? Such as registering at the City Hall? Then you are in luck! Every year, One Stop Shops* are organised where you will be able to take care of this. The next One Stop Shops will be at: 

  • 14 January 2020, location: Van der Goot Building M2-06 and M2-07
  • 11 February 2020, location: Tinbergen Building H8-01 and H8-02

Note: If you signed up for the ESN Intro-days, please do not sign up for the OSS of 14 January yourself via our website! This because all participants of the intro-days are already automatically signed up for an appointment at the OSS (between 09:00-12:00) as part of their introduction program. ESN will further inform you on your visit!

The following parties will be present during all our OSS’s: City Hall, Bunq Bank, AON Insurance, ISIC and Erasmus Student Network (ESN). 

It is now possible to register for the One Stop Shops. Please book your appointment at the bottom of the Orientation page.

(*not applicable to ISS students. You’ll be informed by ISS staff on this matter.)

Required documents

For some of the things you can arrange at the One Stop Shop, you'll need personal documents. Please check which documents are required to bring along with you to the One Stop Shop.

Special requirements postal zones

To become a registered citizen in certain municipal neighbourhoods, you need to apply for a housing permit (HVV). Unfortunately, you can’t obtain an HVV at the One Stop Shop, meaning you have to make a special appointment at the City Hall.  The EUR facilitates special sessions for HVV registrations at the City Hall on the 3th and 13th  of September and the 4th of October. To find out if you need to book a such a special appointment, check out the information on HVV.


If you have any questions about the One Stop Shop, you can send an email to

Frequently Asked Questions

  • You only have to make use of our application form if you're planning to register at the City Hall. You are free to visit the other organisations without registration.

  • You are obliged to register at the City Hall if you're staying in the Netherlands for more than 4 months.

    In case you're staying in the Netherlands for just a few months (max 4 months), you need a short-stay registration. Please note: you cannot arrange short stay registration at the One Stop Shop. Contact the City Hall to make an appointment with them at the town hall.

  • Make sure to check the overview of required One Stop Shop documents.
    Note: some of these documents need to be collected while you're still at home.

  • A BSN (Citizen Service Number or in Dutch: burgerservicenummer is given to you by the municipality after you register at City Hall. A BSN is useful when you want to open a Dutch bank account, get a subscription travel card or get a mobile phone plan where you pay monthly.

  • A BSN number will be issued to you, after you successfully registered at the City Hall. If you visit the One Stop Shop in order to arrange City Hall registration, you'll receive the BSN number within a few weeks.

  • After registration, you will receive a letter from City Hall with your BSN-number within a few weeks. This letter will be sent to your Dutch address by postal mail. After registration, you must also change your postal address in Studielink. 

    Still haven't heard anything after six weeks of waiting? Contact the City Hall to get yourself informed about the status of your registration.

  • If you are allowed to travel to the Netherlands without an entry sticker in your passport and your Dutch residence permit cannot be picked up yet, you can print the IND approval letter we sent you and bring it to the registration desk of the One Stop Shop.

  • Most banks don’t require a BSN number immediately. You can read more about the different BSN requirements for various banks here