Management of complaints and mistakes

The changing views of the public at large have sharply increased the amount of attention given to complaints and mistakes in the health care sector. As a result, the extent to which care providers and institutions are held accountable is subject to major change. The legal possibilities for intervention in the case of complaints and mistakes have increased greatly in recent years. This study focuses on the questions raised as a result: what are the characteristics and limitations of the possibilities to intervene in the case of complaints and mistakes? How do these possibilities relate to each other? What are the responsibilities of the parties that can make use of these possibilities?