Helpdesk Educational Tools

The helpdesk educational tools (HET) offers practical support, during evening hours, for a range of digital educational tools available at the Erasmus University. Our purpose is facilitating the easier use of technology in online education for lectures. We offer support for the following educational tools:

  • Canvas
  • Feedback Fruits
  • Mentimeter
  • Microsoft Teams
  • Panopto
  • Turnitin
  • Video editing
  • Zoom

For practical support and questions about these educational tools you can email to educationaltools@eur.nl or call 010-40889990.

We are available to answer your questions on:
Monday, Wednesday and Friday from 19.00-23.00 hrs
Saturday from 12.00-17.00 hrs

We are, however, also available to schedule an online appointment outside our working hours. We would like to ask you to contact our helpdesk in English.

For question during normal work hours lecturers can contact:

  • The IT service desk: servicedesk@eur.nl (010 – 40 888 80) for technical questions about Canvas, Teams and Zoom;
  • Media support Centre: helpdeskmsc@eur.nl (010 – 40 811 22) for technical questions & support for Hybrid Classrooms about Mediasite, Panopto and Erasmus Studio;
  • To arrange tailored support on course re-design, or questions about digital exam software & online proctoring, please contact your Learning and Innovation team.