Health Care Management: In Search of Excellent Care
Health is of great value to humans, and access to affordable health services of high quality is a human right. The degree to which various health service providers organisations succeed to deliver varies considerably. In part this variation can be attributed to national policies and other factors which are external to the organisations. In this minor we focus however on the characteristics of organisations which influence their performance, and specifically the quality of the health services they offer.
Health Care Management: in search of excellence
Programme which has the coordinating role for this minor:
Erasmus School of Health Policy & Management (ESHPM)
Other programmes which are contributing to the minor:
Content:Health is of great value to humans, and access to affordable health services of high quality is a human right. The degree to which various health service providers organisations succeed to deliver varies considerably. In part this variation can be attributed to national policies and other factors which are external to the organisations. In this minor we focus however on the characteristics of organisations which influence their performance, and specifically the quality of the health services they offer. To this purpose the minor consists of three parts of three weeks. The first part addresses how to assess the performance of health service provider organisations, and the influence of management on performance. The second part addresses performance improvement and innovation. We study and apply improvement methods for improving efficiency, quality and safety. In addition we analyse how cultures and human behaviours impact performance. The final part of the minor addresses the role of technology, communication, and cooperation with other organisations and the customers. We discuss how state of the art co-creation among multiple organisations, and between providers and patients advance quality of service and health benefits.
Learning objectives:The intended learning outcomes are:
- Students can define appropriate performance measures for health service provider organisations across the globe, and benchmark performance between organisations
- Students understand the potential impact of management on improving health service performance, and the limitations
- Students can design, manage and improve health service processes using state of the art techniques such as Six Sigma.
- Students can analyse cultural characteristics of organisations and relate it to performance, improvement & innovation
- Students can place technological innovations in a societal context and identify the resulting value improvements and entrepreneurial opportunities
- Students can place the performance of a health service provider organisation in the context of a larger network of (health service provider) organisations, the patient, care-givers et cetera, and consider the value creation from the network perspective.
- Students obtain practical skills in presenting, case work, reporting and discussing health care management problems in a scientifically sound manner, and using the English language
- Students learn how to cooperate and perform in diverse groups of students from various undergraduate programs and nationalities
Specific characteristics:Due to the international and multidisciplinary orientation on health care management, the minor is of interest to students:
- Health sciences - Gezondheidswetenschappen, Beleid & Management Gezondheidszorg (BMG)
- Medicine - Geneeskunde
- Business Administration - Bedrijfskunde
- Social Sciences - Sociale Wetenschappen (Sociologie, Bestuurskunde)
- Economics - Economie
Maximum number of students that can participate:50
The minor has meetings twice or three times per week, on Monday, Wednesday and/or Friday. Some of the meeting are lectures, some are guest lectures; most rely on collaborative group work in which the students are in the lead and present, discuss, et cetera. Each week deals with a single topic. The students learn and study theory regarding this topic, apply the theory on a practical case, present and hand in their case work for grading. There will be visits to leading Dutch health care organisations.
Minimum number of students that can participate:
Method of examination:In addition to the case work, there will be two written exam with essay questions. One after the first four weeks and one at the end of the course.
Composition of final grade:The results for the 2 written exam accounts for 60% of the final grade (exam grade), the remaining 40% is determined by the group case work and participation (group work grade). The exam grade and the group work grade need to be at least 5,0, and the final grade needs to be at least 5,5 to pass this course.
Feedback method:Weekly feedback via Blackboard on the cases.
Continuous feedback on participation and presentations (presentation skills are not graded).
Feedback on the written exam is upon appointment.
Contact person:Naam/name: mrs. Dr. M.M.H. Strating
Telefoonnummer/Phonenumber: 010-408 8557
Faculty website:Minorwebsite ESHPM