Empathy map

In this teaching activity, students explore various perspectives by putting themselves in the shoes of stakeholders.

Activity goal
Activate prior knowledge | Reflect
When
In class | Pre class
Where
Hybrid | Offline | Online
Duration
< 30 minutes
Group size
Small | Medium

Step-by-step plan

Step 1

Make a list of stakeholders (these can be groups of people with a specific interest or background, or individual authors, actors, actives, etc.).

Step 2

Divide the students into small groups (3-5) and assign each group a specific stakeholder.

Step 3

In their groups, students follow the following steps: 

  • Open miro.com
  • Open a new board
  • Select the 'EMPATHY MAP' template 
  • Imagine what it is like to be the stakeholder assigned to you
  • In 10-15 min, fill in the four quadrants (hears, thinks and feels, sees, says and does) of the map appropriate to the stakeholder
  • Take 3-5 min to identify the aspects that represent gains or losses from the stakeholders' perspectives and fill in the red and green boxes

Step 4

Reflect with the group using these questions:

  • What insights did the empathy map give?
  • What assumptions did you make that deserve further investigation?
  • What gaps in your knowledge do you have?
  • Did the assignment change your perspective? Why or why not and how?

Consider the tools and materials mentioned here as suggestions. In many cases it’s possible to use alternative tools. Please turn to the Learning & Innovation team of your faculty first to see which online and offline tools are available and how to apply them.

Offline

  • Miro
  • Whiteboard or magic charts, markers, post-its (optional)

Online

  • Miro

Tip 1

  • If the lesson is physical, the chart can be made on a whiteboard or flap with post-its.

Tip 2

  • This list can also be made with students.

Tip 3

  • Reflection can take place in a plenary discussion, or as a 'Jigsaw'.
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