Advice and Support

Confidential Counsellors and Complaints Committee within EUR Holding BV and its subsidiaries

It is not always easy to decide which action(s) to take when questions or concerns arise about integrity or undesirable behaviour. A Confidential Counsellor is trained to recognise integrity issues and help members of staff, students, contract partners and other stakeholders by offering support, counselling, and referrals. The Confidential Counsellor may be approached to discuss specific integrity questions and concerns, and give advice about the steps to take to address them. A formal complaint may also be submitted to the overarching Complaints Committee of EUR Holding BV and its subsidiaries.

Confidential Counsellors

EUR Holding BV has appointed two confidential counsellors who work for both the Holding and all its subsidiary companies (LLCs):

  • Scientific Integrity Counsellor. This person provides advice and counselling in relation to questions, reports, or complaints about (suspected) violations of scientific integrity associated with contract research and education within the subsidiary companies of EUR Holding BV;
  • Confidential Counsellor. This person provides advice and counselling in relation to questions, reports, or complaints about undesirable behaviour and (suspected cases of) misconduct within the subsidiary companies of EUR Holding BV.

The Confidential Counsellor/Scientific Integrity Counsellor tries to contribute towards the resolution of any integrity issues or (suspected) violations. He/she has the authority to gather all information deemed reasonably necessary to obtain proper insight into the nature and extent of the problem. The Confidential Counsellor/ Scientific Integrity Counsellor will adopt an independent position with respect to the employer. In principle, everything discussed between the person concerned and the Confidential Counsellor/ Scientific Integrity Counsellor remains confidential. Cases involving a serious criminal offence will be reported by the Confidential Counsellor/ Scientific Integrity Counsellor to the police. Naturally, this will be discussed with the person concerned first.                                                  

Complaints Committee: Committee on Undesirable Behaviour and Misconduct (COOM)

EUR Holding BV has a Complaints Committee, namely the Committee on Undesirable Behaviour and Misconduct (COOM). This committee investigates, evaluates, and handles all written complaints of undesirable behaviour and reports of (alleged) cases of misconduct. Based on its findings, the COOM provides the CEO of EUR Holding BV or of the subsidiary company (LLC) involved in the case with advice and recommendations on what measures to take in order to resolve complaints and reports. If the CEO is him/herself involved in the complaint (as complainant of subject of the complaint) the Supervisory Board Chair will take on the duties of the CEO in the complaint's procedure.