This tool helps teachers to deal with so called "hot moments" where the classroom atmosphere is heavy with tension and teaching/learning is threatened.
As the world becomes more globalized it is essential for individuals to develop the skills to communicate effectively with others in intercultural environments.
Non-Violent Communication is a communication strategy that focuses on the needs and wants of people which allows conversations to be led in more meaningful ways
Erasmus University Rotterdam provides state-of-theart, pro-active and adaptable professional servicesas an essential force behind excellent education and resea