Er kan gekozen worden uit de volgende vakken:
Healthcare managers increasingly are confronted with changes in the policy environment affecting the ways they organize and manage daily care processes. For example, legal requirements for patient participation force healthcare managers to install patient representatives in their advisory boards, and safety regulations ask for structured ways of organizing and accounting for the quality of care within healthcare organizations. Policy measures also influence the strategic choices of managers; if patient safety is displayed as an important problem in healthcare, rendering patient safety a top priority of the healthcare institution can be a valuable way of presenting the institution to third-party payers and patients.
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Employees are of crucial importance for the delivery of health care and the performance of health care organisations. Therefore, the management of health care organisations involves managing people. This course aims to provide insights in the behaviour of individuals and groups in organisations and the effects on performance and health care delivery. The first part of the course focusses on the management of employees using insights from Human Resource Management and leadership theories. Further, dilemmas and tensions related to leadership, performance management, teamwork, patient-centeredness, professionals, and well-being within healthcare organizations will be discussed.
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Quality and safety are very much on the agenda of health care governance throughout the world. In this course we actively engage students to explore the theoretical backgrounds to, as well as the major themes of, quality and safety governance. In general, the course takes the position that quality and safety in health care needs continuous work. We emphasize the need for both ‘top-down’ and ‘bottom-up’ approaches to quality and safety, and place particular stress on theories of the 'middle' - the level where the work of management and leadership usually resides. The course explores six challenges that come from this 'mangle of the middle'. These challenges are said to face each quality and safety improvement effort, and can be structural, political, cultural, technological, emotional and educational.
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