As a student you are subject to different types of regulations on education and examinations, guidelines and of course the law. Many decisions are taken at the university, some of which concern you directly and personally. You may not agree with a decision that concerns you.
During your studies you will also come into contact with a number of different university staff, such as lecturers, staff of the educational offices, security personnel and of course your fellow students. You may find yourself in a situation in which you are not happy with how a university staff member or a fellow student has behaved towards you. You may have a complaint about something else.
Depending on the nature of the dispute or your complaint, there are different options for you to contest this. You can submit an appeal, an objection or a complaint. There are a number of objection and appeal procedures and complaint procedures. You can find more information about these in the chapter about legal protection in the EUR Students' Charter.
The Students' Charter offers an overview of the students’ rights and obligations ensuing from statutory provisions. It also informs the students about what they may expect of the University, and what the University expects of them. Another component of your legal status as a student is the right to participate in the various participatory bodies of the University.
Code of conduct with respect to international students
The Code of Conduct for International Students in Dutch Higher Education is intended for international students. The code contains agreements between Dutch higher education institutions on recruiting and selecting international students and determining which study programmes will be offered to international students. The institutions that have signed the Code comply with certain conditions. These include providing clear and accessible information on the status of programmes in terms of accreditation, the criteria that the quality of the education must comply with and the internal procedures which guarantee this quality, as well as providing a description of the study programmes and their admission requirements. A national committee supervises adherence to the Code.
You can find the code here.
Do you feel that the EUR has not adhered to the Code of Conduct?
Students who wish to complain about the accuracy of the student information they received in advance about their study programme or other subjects related the code of conduct, in the first instance, submit a complaint to the institution (see Students’ Charter). In principle, the same rules apply to international students as to Dutch students. If the complaint cannot be resolved with the institution, the student can contact the National Commission.