Hands-on or hands-off? Human behaviour in modern operations management .
Hands-on or hands-off? Human behaviour in modern operations management
Despite increased automation and robotisation, humans play an essential role in modern logistics. Also in the near future, human labour will remain pivotal in operations management. However, the influence of human behaviour in this domain is underestimated in both academia and practice. Through realistic experiments, Dr Jelle de Vries studies the impact of human behaviour and the collaboration between humans and robots on productivity, quality, and employee job satisfaction.